Toll Free Phone: (900) 212 TIAM

Warranty Terms
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1)Warranty void if serial number &/or Hologram sticker is broken or serial number of device is different from that mentioned in Certificate of Warranty.

2) The Certificate of Warranty must be duly stamped & signed by the seller with the description of the products, warranty period & purchasing date.

3) For warranty service, the Certificate of Warranty & Invoice with clear and un-altered date is necessary.

4) The Warranty is for main device and shall not apply to power adaptor, cables, memory, other peripheral or consumable parts or other connected devices.

5) Installation, adjustment or software services are not included in the Warranty.

6) Our company is not responsible for any other commitment of supplier/manufacturer or reseller other than those set out herein.

7) The transportation charge shall be paid by consumer.

8) The Warranty covers faults in manufacture or material & does not cover damage caused through natural disaster, strike, fire, accident, fall, chemical material, liquids, wear & tear, voltage fluctuation or shock, damage due to lack of earth or UPS, induct voltage, connecting/disconnecting plugs to the power on device, misuse, neglect, incorrect adjustment or repairs by a person not authorized by us,  damage caused through installation, disassembly, modifications, or use in an improper manner or inconsistent with the technical &/or safety standards or damage occurred during transit to or from the purchaser.

9) If repairing or replacing parts is impossible, we replace the device with a new one and if this model is discontinued: we replace with higher model after receipt of the difference in value between that of the original model and the current model.

10) If importation of parts or device is necessary: the repairing or replacing time may be increased due to importation period & its limitations.

11) By receiving the Certificate of Warranty the purchaser accepts the Terms & Conditions and receives the goods in physical good condition with warranty hologram sticker.

12) The Certificate of Warranty is for receiving warranty service only and has no value for any other purposes.

Please keep the Certificate of Warranty and the Invoice until expiry date of the Warrantee Period, because making duplicate is impossible.


Silver Warranty

1- 2 years warranty, first year include labor & spare parts, second year labor only (SMA)

2- 72 hours Money back Guarantee

3- Free Delivery within 48 hours

4- Shipping & handling Guarantied & insured

5- Free Shipping of damaged products during warranty period

6- Toll Free Phone

7- Free training for installation

8- Free Replacement warranty for damaged equipments in the first week

9- Free loaner for first 90 days during repair  

10- Free consulting for upgrading

11- Professional diagnostic guarantied within 48 hours

12- Silver Warranty Fee= 10%

Golden Warranty

1- 3 years warranty, first year include labor & spare parts, 2nd & 3rd year labor only (SMA)

2- One week Money back Guarantee

3- Free Delivery within 24 hours

4- Shipping & handling Guarantied & insured

5- Free Shipping of damaged products during warranty period

6- Free installation

7- Toll Free phone

8- Free training for configuration

9- Free Replacement warranty for damaged equipments in the first month

10- Free loaner for first year during repair  

11- Free consulting for upgrading

12- Free annual service

13- Professional diagnostic guarantied within 24 hours

14- Golden Warranty Fee= 30%

*Annual Service:

1- Fan cleaning & maintenance

2- Ports cleaning & maintenance

3- GBIC cleaning by special cleaning detergent

4- Fan physical inspection

5- Bracket screw inspection

6- Slide Rail inspection

7- Power cable inspection

8- Warranty Void sticker inspection

** All above services are for Tehran. Service cost & time vary depending on location.

*** For Money back Guarantee, returned products must be in the general original condition & shipping charge is on customer. Special orders are excluded under this plan.

**** TIAM pays 1/1000 of product cost per day as penalty for commitment negligence. (Up to total cost)

Designer & Manager: www.anb.ir